WhatsApp suffered an outage last night around the world and the users went to social media to voice out the issue. It was back after a couple of hours but the users are still confused as to what happened to the service.
It has been confirmed by the Facebook-owned messaging service in a media statement that it had remained inaccessible to its users but they did not reveal the reason behind it.
A statement was released by a WhatsApp spokesperson in an email saying, “Earlier today, WhatsApp users in all parts of the world were unable to access WhatsApp for a few hours. We have now fixed the issue and apologize for the inconvenience.”
The frustration of the users mounted as none of the social media accounts of the messaging app has remained active for quite some time. Thus, there were no steps taken to inform the customers about the problem at hand.
It has been three years since WhatsApp updated its Twitter account. This is since the time it was acquired by Facebook in a deal that valued around $22 million. The last tweet from the account was in last August while it chooses to remain silent for most of the time.
Whereas the Facebook page of the app is relatively active but last night, there were no updates on it. None of the spokespeople made use of the platform to inform the customers about what had gone wrong or to apologize for the inconvenience.
On the other hand, the CEO of Facebook, Mark Zuckerberg announced today the company’s earnings on the WhatsApp Status. In the middle of the February, WhatsApp introduced a new update which was very much like the Snapchat stories. According to Zuckerberg, this feature is now being used by 175 million users on a daily basis and accounts for 12 percent of the total users of the app that are 1.2 billion.
We are still waiting for more information about the outage last night whether it was because of some technical fault or a group of hackers had done the job. WhatsApp needs to provide reasons behind the problem to its awaiting users.